If you’re looking to return or exchange your order for whatever reason, we are here to help! We’re confident that you’ll love Freedrum as much as we do and therefore we offer a 14-day Money-Back Guarantee. Buy the product, try it out and ship it back to us (within 14 days of arrival) for a full refund if you’re not happy with it. To start your return process please send and email with your request to firstname.lastname@example.org and our support team will start the return process.
You must ship returns within 7 days of the return request. If not, we will deem the return outside of the return window. Please note that if you cannot ship the return in the 7-day window to reach out to our support team.
Please note that we operate out of Sweden and that you pay the shipping cost and additional duties and/or taxes for returning your item to us. If we incur a fee to pickup the return, we will take it from the total refunded amount. We suggest you use a trackable service as we cannot compensate for products that are lost during shipping. Please also declare the item as a return in order to avoid a deduction of custom fees on your refund.
We make refunds to the credit card used when ordering, within two weeks after having received the returned item.
If you wish to return your Freedrum please contact us via email@example.com and we’ll provide you with more details on how to proceed.
Freedrum is Registered in the U.S. Patent and Trademark Office