Return Policy

14-Day Money-Back Guarantee

If you’re looking to return or exchange your order for whatever reason, we are here to help! We’re confident that you’ll love Freedrum as much as we do and therefore we offer a 14-day Money-Back Guarantee. Buy the product, try it out and ship it back to us (within 14 days of arrival) for a refund if you’re not happy with it. Unfortunately, at this point we are not able to offer free returns.

Customers from EU-countries can handle their return shipments by their carrier of their own choice. For non EU customers, please see the return policy below. To start your return process please click here to send us your request and our support team will start the return process. 

You must ship returns within 7 days of the return request. If not, we will deem the return outside of the return window. Please note that if you cannot ship the return in the 7-day window reach out to our support team.

We refund the credit card used when ordering within two weeks of receiving the returned item.

RETURN POLICY (Non-EU-Countries)

In the unlikely event of returning your purchase, we are here to help you out. Click here to get in touch with us and request a return label.

Unfortunately, at this point, we are not able to offer free returns as the prices for international shipments have increased due to the pandemic. However, we are constantly doing our best to make this process as smooth and cost-efficient as possible for you. Therefore, choose your country from the drop-down menu below to get the flat fee for your return label.

Argentina $45.00

Armenia $45.00

Aruba $45.00

Australia $40.00

Bahama $45.00

Barbados $45.00

Bhutan $42.00

Bonaire, Sint Eustats and Saba $45.00

Brazil $45.00

Chad $45.00

Chile $45.00

China $40.00

Colombia $45.00

Cook Islands $45.00

Costa Rica $45.00

Curacao $45.00

Djibouti $45.00

Dominican Republic $45.00

Ecuador $45.00

Estonia $35.00

Guinea $45.00

Hong Kong $40.00

India $42.00

Indonesia $40.00

Israel $42.00

Jamaica $45.00

Japan $40.00

Lesotho $45.00

Macau $40.00

Malaysia $40.00

Mexico $45.00

New Caledonia $45.00

New Zealand $40.00

Norway $35.00

Panama $45.00

Peru $45.00

Philippines $40.00

Puerto Rico $45.00

Saudi Arabia $42.00

Singapore $40.00

South Africa $45.00

South Korea $40.00

Sri Lanka $42.00

St. Maarten $45.00

Swaziland $45.00

Switzerland $42.00

Taiwan $40.00

Thailand $40.00

U.S.A. $35.00

Uganda $45.00

United Arab Emirates $42.00

United Kingdom $35.00

United States Virgin Islands $45.00

Uruguay $45.00

Venezuela $45.00

Vietnam $40.00

Once we receive your return shipment we will deduct that flat fee from your refundable amount.

You may be asking yourself, why shouldn’t you choose to return your purchase to a carrier of your own choice?

Any returns coming from private individuals and non-EU countries to Sweden are subject to an additional declaration/service fee of $ 40.00 by the Swedish National Postal Service PostNord. This fee cannot be avoided and will always apply regardless of the carrier of your choice.

To avoid this, we have established reasonable flat fees together with our partner FedEx that will allow our customers to avoid these additional declaration fees and offer a smoother return process.

Please be aware that the product you return must be in the same condition you received it and in the original packaging. If this is not the case, we will deduct a fee from your refund.

If you still have questions please don’t hesitate to get in touch with us.

RETURN POLICY (EU-Countries)

In the unlikely event of returning your purchase we are here to help you out. Click here to get in touch with us and ask for return instructions from a EU-country.

Our customer service team will get back to you asap with the return instruction. 

Please be advised that for returns from EU-countries no return label will be provided from our end due to the unfortunate high cost for international shipments which have increased during the pandemic. Therefore, you’ll be responsible for returning your purchase.

Please be aware that the product you return must be in the same condition you received it and in the original packaging. If this is not the case, we will deduct a fee from your refund.

RETURN POLICY CANADA

In the unlikely event of returning your purchase we are here to help you out. Click here to get in touch with us and ask for return instructions from Canada.

Our customer service team will get back to you asap with the return instruction.

Please be advised that for returns from Canada, no return label will be provided from our end due to the necessary B13A declaration form which unfortunately can not be issued by us.

Furthermore, any returns coming from Canada to Sweden are subject to an additional declaration/service fee of $ 40.00 by the Swedish National Postal Service PostNord. This fee cannot be avoided and will always apply regardless of the carrier of your choice.

Once we receive your return shipment we will deduct the above mentioned fee from your refundable amount.

Please be aware that the product you return must be in the same condition you received it and in the original packaging. If this is not the case, we will deduct a fee from your refund.