FAQ

Shipping Times: Freedrum 2

We wanted to inform all the pre-order customers that shipping is delayed into November 2022. We apologize for this delay, but want to inform you on how the delay is improving the overall quality of the product.

One thing we want to make clear is that we will not ship Freedrum unless it checks every box for quality control and we do that with each iteration and review of the manufacturing process. You can read more details on our blog post here.

We will not ship your order until you have provided your CPF number. Please be aware of customs fees etc when purchasing to Brazil.

Do we ship to your country?

We offer Free Shipping to the following countries:

Argentina, Armenia, Aruba, Australia, Austria, Bahama, Barbados, Belgium, Bhutan, Bonaire, Sint Eustats and Saba, Brazil, Canada, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Guinea, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, St. Maarten, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S.A., Uganda, United Arab Emirates, United Kingdom, United States Virgin Islands, Uruguay, Venezuela, Vietnam. 

Will there be customs fees?

We unfortunately cannot control the charges in importing products to your country as your government decides this. EU and EEA countries do not pay customs fees. Please be aware of additional customs fees and duties for countries outside the EU.

How will Brexit affect UK taxes?

Effective January 1st, 2021,

UK Government will charge duties and taxes upon import by the British customs and tax authorities.

What is your return policy?

Updated 2022: You can request a full refund before the shipment. We offer a 14-day money-back guarantee. Please refer to our Return Policy for a full explanation of the terms.

What is your Warranty?

We offer a 2-year Warranty on all kits. Please refer to our Terms and Conditions for the full terms. 

Send questions you may have to support@freedrum.rocks