FAQ

Covid Guidelines in Sweden we are limiting our time spent in our offices. This affects our shipping schedule. We now ship on Monday, Tuesday and Friday.

Shipping Times

USA & Europe Orders & International: All Orders placed before 12pm CET will ship the same day. Shipping takes 4-6 business days.

Brazil: We will not ship your order until you have provided your CPF number. Please be aware of customs fees etc when purchasing to Brazil.

Do we ship to your country?

We offer Free Shipping to the following countries:

Argentina, Armenia, Aruba, Australia, Austria, Bahama, Barbados, Belgium, Bhutan, Bonaire, Sint Eustats and Saba, Brazil, Canada, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Guinea, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, St. Maarten, Swaziland, Sweden, Switzerland, Taiwan, Thailand, U.S.A., Uganda, United Arab Emirates, United Kingdom, United States Virgin Islands, Uruguay, Venezuela, Vietnam. 

Will there be customs fees?

We unfortunately cannot control the charges in importing products to your country as your government decides this. EU and EEA countries do not pay customs fees. Please be aware of additional customs fees and duties for countries outside the EU.

How will Brexit affect UK taxes?

Effective January 1st, 2021,

UK Government will charge duties and taxes upon import by the British customs and tax authorities.

What is your return policy?

Updated 2021: You can request a full refund before the shipment. We offer a 14-day money-back guarantee. Please refer to our Return Policy for a full explanation of the terms.

What is your Warranty?

We offer a 2-year Warranty on all kits. Please refer to our Terms and Conditions for the full terms. 

Feel free to send any questions you may have to support@freedrum.rocks