Already received your Freedrum and having questions? See our setup page and read about Troubleshooting and Frequently Asked Questions.
What is your Shipping policy?
We only ship on business days mon-fri.
USA & Europe Orders: Orders placed before 12pm CET will be shipped the same day.
International Orders: Orders placed before 12pm CET will be shipped the same day.
Brazil: We will not ship your order until you have provided your CPF number. This is needed for customs. Please be aware of customs fees etc when purchasing to Brazil.
What is your return policy?
You can request a full refund anytime before the shipment. Please refer to our return policy for a full explanation of the terms.
We have a 14 day return policy with a 24 month warranty.
How do I get foot sensors?
The Freedrum sensors can fit your drumsticks and feet. Purchase the Complete Kit option that includes four sensors. 2 sensors for your sticks and 2 for your feet.
If you ordered the Starter Kit and are looking to order 2 more sensors contact us at firstname.lastname@example.org for more information. You can order an additional Starter Kit as well.
How do I configure a sensor to be a foot sensor?
You can read more about this in the setup process here.
Will there be customs fees?
We unfortunately cannot control the charges in importing products in your country as this is decided by your government. There should be no fees to the EU and no fees to the US.
Countries with known fees: Israel, Hong Kong, Canada, India, Brazil.
Any European country outside of the EU will have to pay taxes on orders. Ex. Switzerland, Norway etc.
What app do I need for Freedrum?
You need two apps to use the Freedrum sensors properly. Sensorware for updates and configuration. Freedrum is used to play with a full 3D drum kit.
Freedrum Sensors use MIDI over Bluetooth to work with the vast majority of music software other than our own personal app
Apps to download:
Can I use Bluetooth Headphones with Freedrum?
Though you can connect Bluetooth headphones we do not recommend it. Since Freedrum sensors are sending the bluetooth using Midi over Bluetooth the sound will be delayed coming out of your headset.
Do the Freedrum sensors work with iOS devices?
Yes! We support devices able to run iOS 12 and above. If you have any questions about your device please contact our technical support.
Do the Freedrum sensors work with Android devices?
Freedrum supports Android!
Yes! We support devices using certain API, with support of Midi over Bluetooth. You can download our Freedrum App for Android right now! To know which devices work best check our Android Compatibility section.
Freedrum | Google Play Store
Do the Freedrum sensors work on macOS?
Yes! We support Apple devices running macOS X 10.11.0 or later, 64-bit processor. Download it today!
Does Freedrum work on Windows?
Yes! You can now configure your sensors for playing on Windows. You need Windows 10 Anniversary edition or a newer version of the OS for it to work.
Can I open the Hi Hat with Freedrum?
Yes. With Freedrum you open the Hi Hat with a twist gesture on the stick, while hitting the Hi Hat. Have a look at step 8 in our setup page here.
We have released a new app called Freedrum on iOS and MacOS that has the open hi-hat with your foot sensor. You need V9 firmware or above for it to work.
Can I move the drum positions of the virtual drumkit?
You can fully customize your kit in our app moving your drums where you want.
Do we ship to your country?
We deliver around the world - below is the full list with many being added this year. EU and EEA countries do not pay customs fees. Be aware of customs fees to the countries in bold below.
Argentina, Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States.
** Brazil is being added as a country we ship to. Please be aware orders won’t be shipped until we have the proper information from customers. We need your CPF number before processing any orders. Brazil has very high customs fees that need to be paid by the customer. Email us at Support@freedrum.rocks to get your information.
***Japan All orders must go through Kibidango here: https://kibidango.com/1254
Can I play music in the background while I use Freedrum?
Yes. You can play music on Spotify, Apple Music, Tidal and other services in the background while drumming. In Garageband for example, go to ''Advanced'' settings and select ''Run in background'' and also ''Use with music apps'' to enable this.
How do I get in touch with you?
Feel free to send any questions you may have to email@example.com