FAQ Shipping

Do we ship to your country?

We offer Free Shipping to the following countries:

Argentina, Armenia, Aruba, Australia, Austria, Bahama, Barbados, Belgium, Bhutan, Bonaire, Sint Eustats and Saba, Brazil, Canada, Chad, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Guinea, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, St. Maarten, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Turkey, U.S.A., Uganda, United Arab Emirates, United Kingdom, United States Virgin Islands, Uruguay, Venezuela, Vietnam. 

Will there be customs fees?

We unfortunately cannot control the charges in importing products to your country as your government decides this. EU and EEA countries do not pay customs fees. Please be aware of additional customs fees and duties for countries outside the EU.

How will Brexit affect UK taxes?

Effective January 1st, 2021,

UK Government will charge duties and taxes upon import by the British customs and tax authorities.

What is your return policy?

Updated 2022: You can request a full refund before the shipment. We offer a 14-day money-back guarantee. Please refer to our Return Policy for a full explanation of the terms.

Return Policy

What is your Warranty?

We offer a 2-year Warranty on all kits. Please refer to our Terms and Conditions for the full terms. 

Terms and Conditions

What payment methods can I choose from?

We accept all major cards including Visa, MasterCard, American Express, and Union Pay. You can also use mobile payment methods like Apple Pay and Google Pay.

What should I do if I need help?

If you need help, we're happy to assist! Click here to shoot us an email and our Freedrum support team will respond to you as soon as possible.